MISSION
/VISION

Performance Matters removes the obstacles your business faces by providing the ideas, the people, and the accountability to ensure proper implementation of proven methods generate long-term success. Anybody can increase prices and call it a day, but doing so ultimately weakens the customer relationship. When we’re on the team, we consider pricing strategies of the business holistically, and implement solutions that get results. Additionally, we’re financially invested in the success of every business we partner with, and listen to the needs of ownership while developing our engagements so that we only win when our clients win. And we wouldn’t have it any other way.

Our industry isn’t rocket science.  It’s laundry. Sometimes all it takes for great improvements is better execution and communication. Many of our strategies are not magic or revolutionary, they work because of the proven process we follow and implement with each client.  We provide guidance at every stage of transformation, as well as accountability and consistent monitoring to ensure changes are effectively and permanently made. We help owners build a path within their vision, and help overcome obstacles while retaining company culture, values, and anything else that makes their business their own.

Every level of your organization is integral to our processes, and we’ve never asked a client to fire or demote anybody. Our job is to evaluate processes, not people. We’re interested in improving companies as they are, and find that optimizing the potential of employees with training is far more effective long-term than replacing people. We see ourselves as an extension of your team, not a specter casting judgment of it. Working with us is not only good for your company, but is beneficial to every employee’s personal and professional development as well.

What owners want more than anything is time, freedom, and confidence in the business to run smoothly whether they’re there or not. Well, that’s what we offer. It’s only when owners feel confident in the outlook and secure in the future that we know we’ve truly done our job.

There are no blanket solutions that provide results for every business, and consultants that push the same model on every client yield poor results. Performance Matters was made to provide laundries a reliable method of growth by taking their uniquenesses into account and strengthening them. Our goal is to understand your goals, and help you get there faster.  No matter the age or size of your laundry, there is always room to be better, and we’ll make it happen.

These are our guiding principles: